We are seeking a detail-oriented and personable Customer Service Associate to join our Operations team. In this role, you will serve as a first point of contact for donors, providing professional, timely, and accurate responses to inquiries via phone and email. The ideal candidate is proactive, compassionate, and motivated to deliver excellent donor experiences while supporting critical fundraising efforts across Grassroots, Annual Giving, and Major Gifts.
Responsibilities:
Deliver high-quality customer service, meeting performance standards and continuously seeking ways to improve efficiency.
Answer incoming calls, provide positive initial contact, and resolve donor concerns — including opportunities to “upsell” where appropriate.
Manage donor correspondences, including voicemails, emails, and after-hours inquiries.
Record phone donations and ensure accurate processing with the Data Processing Center.
Provide guidance to donors on how to give by mail or online.
Research and resolve donor-related issues quickly and professionally.
Share accurate information with units, members, donors, and prospects on current programs.
Monitor and follow up on rejected or expiring credit card transactions.
Conduct outreach to donors regarding fundraising efforts and demographic updates.
Maintain and update Zendesk tickets and Clearview database records.
Support short-term projects and other assigned duties as needed.
Required Qualifications:
Bachelor’s degree or 1–3 years of equivalent customer service or administrative experience.
Strong interpersonal and communication skills with a commitment to donor care.
Ability to work effectively with professional staff, volunteers, and leadership.
Organized, detail-oriented, and adaptable in a fast-paced environment.
Familiarity with CRM/database systems (Zendesk, Clearview) a plus.
Opportunity Awaits.
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