Job Description

Job Title: Field Support Specialist - Dispatch
Location: 755 Jefferson St, Atlanta, GA 30318
Work Model: Hybrid (4 days onsite, 1 day remote)

Job Description / Summary:
755 Service Center Dispatch is seeking a dedicated and detail-oriented Field Support Specialist to join the Drop Service team. This position is integral to ensuring the seamless scheduling, coordination, and dispatch of service requests for temporarily de-energizing electric service for residential, commercial, and industrial customers requiring repairs, upgrades, and generator installations. The role provides essential operational support to field personnel and requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

• Service Request Coordination: Efficiently schedule and manage service requests for de-energizing electric services, ensuring minimal disruption to customers while facilitating necessary repairs, upgrades, or installations.
• Dispatch Coordination: Accurately assign and dispatch field personnel to service locations based on priority, skill set, and availability.
• Customer Communication: Act as the primary point of contact for customers, providing clear communication regarding scheduling, service status, and any necessary preparations or follow-up actions.
• Collaboration with Field Teams: Work closely with field technicians and other team members to ensure timely and accurate execution of service requests, maintaining high standards of safety and service quality.
• Operational Support: Provide real-time assistance to field teams, ensuring they have the information, tools, and resources needed to complete their work effectively.
• Documentation and Reporting: Maintain accurate records of all service requests, including scheduling details, customer communications, and completion status. Generate reports as needed to track service metrics and identify areas for improvement.
• Problem Solving: Address scheduling conflicts or customer concerns promptly and effectively, utilizing resources and support from other team members or departments as needed.
• Process Improvement: Contribute to the continuous improvement of scheduling processes and customer service practices, leveraging feedback and data to enhance efficiency and customer satisfaction.

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