Job Description

University of Pittsburgh Physicians is hiring a full-time Patient Services Representative to support their team at UPMC Mercy Vision Institute, Mercy Pavilion 1622 Locust Street Pittsburgh PA  15219. This position will work Monday through Friday daylight hours (Start time varies based on clinic needs but office is open most days from 6:45 am to 5:30pm). Less than 5% travel may be required to other satellite offices for coverage purposes. 

This office is a high-volume, fast-paced ophthalmology practice, serving an average of 250–300 patients per day. We are seeking team members who thrive in a dynamic, fast-moving environment and are committed to delivering excellent patient care. If you enjoy working in a busy clinical setting, we encourage you to apply.

Responsibilities:

• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Collect copayments and any other applicable patient payments at the point of service
• Provide a warm greeting for all patients
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Confirm and/or update patient registration information at checkout
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Schedule follow-up appointments within the practice at checkout

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