Job Description

Requirements

Description and Requirements

WORK LOCATION:

On site in Las Vegas, NV

JOB STATUS: Temporary, full time

SCHEDULE: Mon - Fri, office hours

START DATE: ASAP

END DATE: Feb 2026, possibility of extension

We are seeking a highly analytical and articulate Policy Analyst for a position that sits at the critical intersection of policy, technology, and user safety. Your primary responsibility will be to deconstruct complex content and author meticulous, evidence-based "Chain-of-Thought" (CoT) analyses.

These analyses are the single most critical input for training advanced AI models to understand the subtleties of human language and context. You will be the expert human voice that teaches the machine to move beyond keywords and make principled, policy-aligned judgments. Your work will directly shape the accuracy and fairness of content moderation for millions of users.

Key Responsibilities

• Analyze video and audio content to identify potential violations of our client’s platform policy, focusing on complex areas like dehumanization, incitement, and coded language.
• Author clear, concise, and logically structured Chain-of-Thought analyses for each piece of content, detailing the "why" behind your verdict.
• Quote specific, verbatim evidence from the content to ground your analysis in indisputable fact.
• Apply the Policy framework with a high degree of precision, correctly identifying how the content relates to various policy violation categories.
• Identify targeted Protected Groups (PGs) with specificity, using contextual clues and slur identification to move beyond vague descriptors.
• Evaluate complex contextual factors, including reclaimed language, satire, educational content, and speaker/target dynamics, to avoid false positives.
• Maintain the highest standards of quality, accuracy, and professionalism in all written outputs, ensuring they are free of grammatical errors and vague language.

Who You Are:

• A Critical Thinker: You are intellectually curious and have a natural ability to deconstruct arguments, identify logical fallacies, and build a case from first principles.
• An Exceptional Writer: You can articulate complex ideas with precision and clarity. Your writing is structured, professional, and persuasive. You understand that the right words matter.
• Objective and Principled: You can engage with sensitive and potentially offensive material while maintaining a neutral, policy-first mindset. You are resilient and committed to unbiased analysis.
• Detail-Obsessed: You have a keen eye for detail and understand that comprehensive, accurate evidence is the foundation of any sound judgment.
• A Contextual Analyst: You are culturally aware and understand that language is fluid. You can decode subtext, recognize dog whistles, and understand the nuances of online communities.

In short: You think like a lawyer, write like a journalist, and understand the impact of your work on cutting-edge technology.

Required Qualifications

• Bachelor's degree in a field requiring rigorous analytical and writing skills (e.g., Law/Pre-Law, Journalism, Political Science, Sociology, Linguistics, Philosophy, or a related field).
• 2+ years of professional experience in a role centered on policy analysis, legal research, investigative journalism, fact-checking, or Trust & Safety.
• Demonstrated excellence in analytical or argumentative writing. A portfolio or writing sample may be requested.
• High degree of familiarity with online platforms, digital culture, and contemporary social issues.

Preferred Qualifications

• Advanced degree (Master's, PhD, or J.D.) in a relevant field.
• Direct experience working with and interpreting online platform content policies.
• A foundational understanding of AI/ML concepts and the importance of high-quality training data.
• Fluency in a second language.

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:

• We passionately put our customers and communities first
• We embrace changes and innovate courageously
• We grow together through spirited teamwork

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

TELUS Digital will never ask for any monetary deposit, credit card information, or bank account information to complete a job application. When emailing candidates, our recruitment and sourcing teams only use email addresses that end with telusdigital.com or telusdigital.ai. If you are unsure whether a job offer is legitimate or suspect that TELUS Digital’s business name is being used for recruitment fraud, please report this immediately to our Talent Acquisition Team at tiai_us_recruitment@telusdigital.com

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Job Tags

Full time, Contract work, Temporary work, Work at office, Immediate start,

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